Job Description
Apply Now Body Shop Manager Springfield, Pennsylvania
Job Ref: 41620
BODY SHOP MANAGER OPENING IN SPRINGFIELD PA. WE ARE LOOKING FOR A BODY SHOP MANAGER WHO HAS EXPERIENCE RUNNING A COLLISION REPAIR SHOP. LOOKING FOR SOMEONE WHO HAS EXPERIENCE LEADING AND GROWING THE TEAM AS WELL.
SALARY: $130k-$140k
LOCATION: SPRINGFIELD, PA Body Shop Manager - Collision Repair
Position Summary The
Body Shop Manager is responsible for leading all day-to-day collision repair operations, including
technician management, workflow, estimating, quality control, customer service, insurance relationships, financial performance, and facility management .
This position requires a hands-on leader with extensive knowledge of
collision repair, body work, paint processes, estimating, insurance claims, and technician productivity .
Key Responsibilities - Manage daily body shop operations, workflow, scheduling, technician assignments, and production capacity.
- Lead, train, develop, and evaluate body technicians and support staff .
- Monitor technician productivity, efficiency, flat-rate hours, and overall shop performance.
- Ensure repairs meet manufacturer specifications, quality standards, and customer expectations .
- Review repair quality and minimize comebacks and rework .
- Prepare and review collision repair estimates and supplements .
- Work directly with insurance companies, adjusters, customers, and vendors throughout the repair process.
- Ensure supplemental repairs are properly documented, approved, and collected.
- Maintain strong customer communication regarding repair status, estimates, timelines, and delays .
- Resolve customer concerns and maintain high customer satisfaction.
- Manage parts, materials, supplies, tools, and vendor relationships.
- Oversee paint booths, frame equipment, shop tools, and facility maintenance .
- Ensure compliance with OSHA, environmental, and company safety requirements .
- Manage departmental budgets, expenses, accounts receivable, and overall profitability.
- Monitor KPIs including Average Repair Order (ARO), labor rate, technician utilization, productivity, and net profit .
- Review open repair orders and ensure completed ROs are properly closed and documented.
- Support business development and maintain relationships with insurance adjusters, fleet accounts, and referral sources .
- Maintain a clean, organized, professional, and safe body shop environment.
Qualifications - Previous Body Shop/Collision Center management experience required .
- Strong knowledge of collision repair, body work, paint processes, estimating, and quality control .
- Experience managing and developing collision technicians and support staff .
- Strong understanding of insurance claims, supplements, estimates, and adjuster relationships .
- Ability to review repair estimates and invoices for accuracy.
- Strong understanding of shop financials, budgets, labor productivity, KPIs, and profitability .
- Excellent leadership, customer service, communication, and organizational skills.
- Ability to manage multiple priorities in a fast-paced collision repair environment.
- Strong problem-solving and decision-making skills.
- Experience with collision repair/body shop management software.
Systems & Technology Experience with or ability to become proficient in:
- CCC ONE
- CDK
- Paint Manager
- Paylocity
- ALLDATA
- Autel diagnostic/scanning equipment
Leadership & Performance Expectations The Body Shop Manager is expected to maintain a high-performing department through
accountability, technician development, strong customer service, accurate estimating, quality repairs, efficient cycle times, cost control, and continuous improvement .
The Manager is also responsible for maintaining employee training and required certifications and participating in management meetings regarding financial performance, personnel, processes, and customer issues.
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Job Tags
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